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Frequently Asked Questions
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Questions about Maples Hall? Check here first!
Hopefully you can find the answer to your question/s about "Maples Hall" here...but if you can't, please contact us for immediate assistance at lalumiad@mapleshall.com or 972-932-0112.
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Q
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HOW DO I RESERVE A DATE?
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A
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The process to reserve a date is very simple. Contact us, discuss the details of your specific event, and we can tailor a pricing package that fits your needs and your particular event. With some information gathered from our visit, we can fill out the paperwork for you to come and sign, or we can mail or fax it to you, then pay a deposit to reserve your date and time. This deposit is applied to your event total. We ask that you be as sure of your date as you can be. When you reserve a date, you are actually purchasing a time slot and this deposit is non-refundable.
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Q
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WHAT HAPPENS IF I HAVE TO CHANGE MY DATE AND TIME?
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It is fairly easy to change your date. All we have to do is find a new date that is available and that will work with your new plans.
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WHAT IF I CANCEL MY EVENT?
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Our cancellation policy is clearly indicated in your event contract. We encourage you to go over the policy. We hope that this situation does not arise; however,under most circumstances your original reservation deposit is non refundable. There may be times that extenuating circumstances may be considered for a partial or full refund of your reservation deposit.
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DO I ARRANGE FOR MY OWN DJ AND PHOTOGRAPHER?
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Yes.
You are responsible for finding and contracting for your music, photographer, flowers, caterer (if not us), etc. However, be sure to check out our "Local Vendors" page on our website. We have listed, for your convenience, some of the local services available. We do allow outside caterers but a kitchen usage fee will be charged.
We do have one package that includes all of the above....our "All Inclusive, White Glove" package listed on our package/pricing page....contact us for details!
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WHAT IS THE POLICY ON ALCOHOL AT MAPLES HALL?
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We DO NOT have an alcohol license; therefore, we DO NOT sell, distribute, or serve alcoholic beverages. However, you are allowed to bring in beer (no kegs), wine and champagne, but you must add on a trained/certified server to serve it and you may be required to add on our security guard to your package.
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AM I RESPONSIBLE FOR CLEAN UP AT THE END OF MY EVENT?
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Clean up is included in our full service event pricing and packages and it is included in some of our other packages. But generally, you are required to pick up and throw away all of your table trash and remove any remaining food that you provided from the premises. We take care of dismantle, floors and restrooms.
However, if there is an excessive amount of cleaning above reasonable and customary cleaning, a portion of your security deposit may not be refundable.
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AM I REQUIRED TO PROVIDE A SECURITY DEPOSIT? AND IF SO, IS THERE A SET AMOUNT?
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A
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Yes, a security deposit is required for ALL events. It is provided to us in the form of a valid credit card. A credit card form is filled out when the contract is signed and kept on file until your event is over. If there are no additional charges for services, cleaning or damages incurred, the form is returned to you or destroyed at our office, whichever you prefer.
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